Refund & Cancellation Policy

Requesting a refund

For a duplicate charge, billing error or service activation issue, contact us through the Contact page with your lab name, invoice number, payment ID, payment date and reason. Do not share card details, passwords or patient data.

Eligibility and review

Refund requests are reviewed against the plan or order terms confirmed at purchase, service activation and usage. A request does not automatically approve a refund. We will communicate the decision and any approved amount through your registered contact details.

Cancellation

Ask our team about cancellation or use the available subscription controls in your lab workspace. Cancellation and its effective date follow your confirmed plan terms. Cancellation does not automatically refund an earlier payment.

Approved refunds

Approved Razorpay refunds are returned to the original payment method. Normal refunds typically reach the customer within 5–7 working days after initiation; timing can vary with the payment method and bank.

Refund follow-up

If an approved refund has not arrived after the expected period, contact our team with your invoice, payment and refund reference. Provider or bank processing delays will be checked with the payment gateway.

Digital service

Dr Perfect Report is software supplied digitally. Physical shipping is not applicable. Account access and implementation arrangements follow the confirmed plan or order.